Last updated: 31 July 2026
1. Data controller
Hello Websites is the data controller for personal information collected through this website and direct business enquiries.
- Controller
- Hello Websites
- Location
- Dorset, United Kingdom
2. Information we may collect
We may collect information you choose to provide, including your name, business name, email address, telephone number, enquiry details, project requirements and correspondence. Client records may also include billing information, service records, website content and information needed to manage domains, hosting or business listings.
If you accept analytics, Google Analytics 4 may collect pages viewed, approximate location, device and browser information, referral source and interactions. It is not intended to collect names or direct contact details.
3. How and why information is used
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| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries and preparing proposals | Steps before a contract and legitimate interests |
| Providing website, hosting and support services | Performance of a contract |
| Financial and tax records | Legal obligation |
| Protecting the website and preventing misuse | Legitimate interests |
| Optional website analytics | Consent |
4. Google Analytics 4 and CookieConsent
This site uses Orest Bida CookieConsent to record your cookie choice. Google Analytics 4 is disabled by default. The Google Analytics script is not requested and analytics cookies are not set unless you explicitly accept Analytics.
You can change or withdraw your choice at any time through Cookie Preferences. Withdrawing consent disables further analytics collection and clears known Google Analytics cookies where possible.
See the cookie policy for categories, cookie names and durations.
6. How long information is kept
- General enquiries are normally retained for up to 24 months after the last meaningful contact.
- Client, contract and financial records may be retained for up to 7 years where needed for tax, accounting or legal purposes.
- Google Analytics event data is configured for a reasonable retention period and is subject to the settings in the Analytics property.
- Cookie preferences are normally retained for 6 months.
7. Security
Reasonable measures include HTTPS, security headers, access controls, dependable hosting and limiting access to people who need the information. No online system can be guaranteed completely secure.
8. Your UK GDPR rights
Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to processing, receive certain information in a portable format, withdraw consent and complain to the Information Commissioner's Office. Legal limits can apply and identity may need to be confirmed.
9. Contact and complaints
Email letschat@hellowebsites.co.uk to ask a privacy question or exercise a right. You can also complain to the Information Commissioner's Office at ico.org.uk.
10. Policy changes
This policy may be updated when services, suppliers or legal requirements change. The current version will appear here with its updated date.